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Jun 2018 | Leadership & Change Management

HOW THE CITY OF TORONTO IS TRANSFORMING PUBLIC SERVICES FOR THE DIGITAL ERA
GIULIANA CARBONE, CITY OF TORONTO

Toronto is an evolving and culturally vibrant city. Across its distinct neighbourhoods, and diverse and multilingual communities, Toronto’s residents, businesses, and visitors have many different needs from public services and these needs are changing. I have been a public servant for over 30 years and throughout my career, I have seen a significant shift in the way the City of Toronto serves the public. Toronto is one of the most diverse cities in the world and this is reflected in the City’s motto: “Diversity, Our Strength.” Providing excellent public services that are accessible and equitable to our diverse residents and removes barriers to full participation has always been a core value of the Toronto Public Service.

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