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Sep 2018 | The Future of Public Service Delivery

CITIZENS FIRST 8: INSIGHTS INTO THE PRESENT & THE FUTURE OF GOVERNMENT SERVICES
MICHAL DZIONG, INSTITUTE FOR CITIZEN-CENTRED SERVICE

The online channel remains the main channel of opportunity for increasing the quality of services offered by governments and for limiting cost. However, further efforts are needed to take full advantage of its potential. In addition to looking at the current service experience and expectations of public sector clients, the latest study in the Citizens First series employs new ways to explore the approaches that could be used to get more people to go online to receive government services.

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