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Dec 2018 | Green & Resilient Communities

CASE STUDY - OTTAWA IT
PSD RESEARCH

As one of Canada’s largest cities and the nation’s capital, the City of Ottawa has long been looked to as a leader in the public sector. From public works to economic development, Ottawa’s innovative approach to public service delivery is frequently lauded by both the public and private sectors. Like most government organizations, however, Ottawa faced significant challenges in modernizing its Information Technology processes and systems. In the last decade, municipal operations have become more contingent on technology and technological infrastructure than ever before. To modernize, the City of Ottawa transformed its IT department, increasing productivity and enhancing its agility. Today, the City of Ottawa is a trailblazer in public sector IT and has elevated its IT Shop to be on par with private sector industry leaders.

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