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Jun 2018 | Leadership & Change Management

BUILDING A CULTURE OF INNOVATION: THE CASE OF MUNICIPAL WATER OPERATIONS
SIMRAN CHATTHA & JOSH CHONG, WATERTAP ONTARIO

Change isn’t easy – it comes with a certain degree of risk. In highly regulated environments such as water utilities, taking risks is not an option. Today, many municipalities recognize that “business as usual” also poses a significant risk. As the public sector deals with aging infrastructure, growing demand for services, and a changing climate, we take chances by failing to act.

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